[Currency not being converted]

Thanks Chris. That's a relief!

Best wishes,

Cate

 

[Currency not being converted]

Hi,

All the trading costs overnight used to show up on my account in sterling. Last night for the first time they hadn't been converted from their home currency - so the charge for holding NZD/USD was shown in NZD, for USD/JPY was shown in Yen, etc. I wrote to Client Help about it this morning but haven't heard back. I now notice that my account balance is showing these tiny unconverted amounts. So my balance is mostly in pounds but also tiny amounts, some positive and some negative of 5 other currencies representing the overnight charges from last night.

Does anyone know if this is just a blip in the system and will be corrected or if it's going to continue to be like this? It's a bit of a nightmare to keep control of - either remember to do a daily conversion of several currencies or let them build up and risk finding the rate has moved so much that what used to be a modest overnight charge has become much higher because of movements in the FX market! It feels like having to doubly trade out of every position  - once the position itself and then every night for the interest that's been charged.

Hope this isn't a permanent change. 🙁

Cate

[Overnight funding costs]

Hi,

I download my overnight trading costs into a spreadsheet so I can monitor my cost of trading separately from any profit or loss from the trades themselves. Normally quite easy, but last night all trading costs are showing in their original currencies (NZD, JPY etc) rather than being converted to pounds.

I'm really asking IG if this is going to be corrected, but posting it here in case anyone else monitors their cost and is going to have a heart attack assuming they've been charged £76 for holding a mini lot of USD/JPY overnight before they realised the cost was being reported in Yen!

Happy trading to everyone!

Cate

[New: Knock-outs]

Guys, does anyone know if there are plans to add this to the CFD accounts? As I understand it this is for SB only at the moment?

Cate

[Opening second IG account in another country - email discussion]

Ah, thanks @JamesIG. Sounds as though I'd better start getting used to it then!

[Opening second IG account in another country - email discussion]

Hi all,

@JamesIG, I know you must be tearing your hair out with all this, but can I ask another contentious  question?

I'm a great fan of the old platform and have so far managed to avoid moving over to the new one. My plan at the moment is to hold onto my UK account but open another in one of the non-ESMA branches as well. You wouldn't happen to know if any of them still offer the old platform, would you? If I'm choosing between Switzerland, Australia or South Africa that would be an obvious reason for going for one of them.

Just want to say that I'm very relieved that we can open a second account. The email came just as I was about to sign up with a different broker in a different country, but I'd much rather have the familiarity of IG. So thanks for that!

Good luck to everyone trying to step through this minefield! 

Cate 

 

[Charting problem]

Guys, thank you all so much. I really appreciated the help. It turned out I did need to update flash: I just wasn't expecting that sort of thing to suddenly happen in the middle of a session! But I've learnt something in the process - so thanks to all of you for the advice! 

 

Happy trading!

Cate

[Charting problem]

Thanks, Caseynotes. Still digging around in my system to see what could be causing the problem. :smileysad:

[Charting problem]

Hi guys,

 

Part way through this morning my charts have stopped displaying any data. I'm using the basic charts running on google Chrome. The chart is just displaying a message saying "Right click to run Adobe Flash Player" but right clicking doesn't have any effect. I would say this is a problem with my system, but I've spent an hour trying to debug and as far as I can see my chrome and flash are both up to date, and I can't see what would have suddenly changed mid morning.

 

Just checking on here to make sure it really is just me, and not a charting problem other people are experiencing too.

 

Thanks!

Cate

[New Platform]

Hi James,

 

I just wanted to say thanks for your reply. I realise I didn't acknowledge it at the time. Sorry about that!

 

Thanks again.

Cate

[New Platform]

Chris, you're a lifesaver! Thank you so much!

Yes, it's been a bit of a depressing experience this.

I really appreciate the help. 

Best of luck with your trades.

[New Platform]

Hi! I find myself by default on the horrible new platform, which seems more like a mobile app. It used to be optional but I can't find a way back to the old one. Just asking if anyone knows of a way of doing that. Would appreciate any suggestions! Thanks!