WarrenMunger

Poor service by IG. They should keep their customers properly updated about any technical issues, rather than customers having to ask. The Help & Support web page stating 'All Systems Operational' is plainly inaccurate.

I have the same technical issue. No news feed since August 24.

An example of the strange price pre-market quote for 3M (MMM). Wednesday morning, 22 August:

As mentioned previously, the problem arises when I have a position open in the US stock 3M (All sessions), stock symbol: MMM. Did the software team test that scenario? Before the market opens it has an unusually wide spread for a large market cap. stock. There are also occasional instances when the sell price for MMM is shown as $0.01 (it only lasts 1-2 seconds but the software error is reflected in the profit/loss total).

Check that you have installed the latest version of the IG app. In Settings check that the IG Trading settings has Face ID switched on. In Settings>Face ID & Passcode, the IG Trading app should be listed. Again check that it is switched on.

I have been able to log into the IG app on the iPhone using Face ID for many months.

Please could you advise me when this technical error will be rectified. The total sum for my open positions is still showing incorrect arithmetic. The problem seems to occur in UK morning sessions when I have open positions in 'All Sessions' US stocks (i.e. 3M, ticker MMM). This is quite a fundamental technical problem which should be solved ASAP.

This is a screenshot from the afternoon session, after the US market had opened. Assuming the $45 dollar profit converts to approximately £35, the total figure of £56.89 is incorrect.

I have opened new positions this morning. Unfortunately the software bug is still persisting. As the download indicates, the total figure is incorrect. I do not know whether the problem is resolved when the US market opens.

I currently only have one open position in that account, so do not know whether the addition function is still incorrect. Once I have opened more positions I will advise you if the problem is persisting..

During the past few days the total figure for my current open positions is showing an incorrect sum. I have attached an example from this morning. Note that two of the open positions are in USA stocks (pre-market).