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bkhan

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Posts posted by bkhan

  1. Hello

     

    in February my account was restricted, after finally getting through to someone i was told i need to verify and upload some documents. Which i did. my account was then reinstated.

    Today i tried to make a trade and was unable to do so as the message i received was account restricted closing only. Can someone explain to me why this has happened again. I have called the helpdesk who has no idea what im talking about and just keeps saying the person in charge is not at his desk.

     

     

  2. On 07/10/2020 at 14:15, CharlotteIG said:

    Thanks for your post. 

    There's lots of reasons this could happen it's best to reach out to us. I will get someone to send you an email. 

    The main reason this could happen is if you've changed your address multiple times or your addressed don't match documentation you've sent in. The way to resolve this is to send ID, utility bill and bank statement.

    All the best. 

     

    2 hours ago, bkhan said:

    I am trying to but shares in my Isa and share dealing account. But get an error message saying. You are currently restricted from opening any new positions. 
     

    I have tried calling IG been on hold for so long. have also emailed them. Waiting for a response.

    This is the second time I’m posting this. I have had 0 response. Horrible customer service 

     

    On 17/02/2021 at 01:21, bkhan said:

    Same issue. With me today. No response from helpdesk

     

    • Like 1
  3. I am trying to but shares in my Isa and share dealing account. But get an error message saying. You are currently restricted from opening any new positions. 
     

    I have tried calling IG been on hold for so long. have also emailed them. Waiting for a response.

    This is the second time I’m posting this. I have had 0 response. Horrible customer service 

  4. I am trying to but shares in my Isa and share dealing account. But get an error message saying. You are currently restricted from opening any new positions. 
     

    I have tried calling IG been on hold for so long. have also emailed them. Waiting for a response.

    Has anyone else had this issue?

  5. I have been investing in for exactly 18 months i am 27 years of age. 

    today i wanted to see how well i have done over the past 18 months. I knew i didn't do too well as id hoped as in the beginning i brought high sold low, nevertheless i got a grip of my emotions, so today i checked my portfolio value it was up by 7% however the fees i had accrued over the past 18 months was 9%  of my account value so i am minus 2% overall.

    can someone help me out here, what am i doing wrong? any comments would be appreciated 

  6. Hi 

    i've been investing in stocks for over a year, but my gains are eaten up but the £11 fee fee for every trade, I checked in the last year i have paid £600 in transaction fees. is there away around this or am i missing something or is it just the way it is 

     

    any comments would be helpful

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