[Unexpected Error on log in]

Im getting this. It won't let me view the platform also.

 

Please fix, following last weeks string of errors this is almost unacceptable.

[system wide notifications of platform problems]

This. @CharlotteIG

[Charts being wiped out]

I left my system on all night to avoid them messing with my platform and it worked ,, really shouldn’t have to do that however. 

[Charts being wiped out]

21 minutes ago, Burton said:

Just had this back from them:

Due to high traffic on the site we had to prioritise dealing over analysis.  In order to maintain good execution we disabled some of the chart analysis tools. We hope to enable it again after the UK market close but it will depend on platform traffic. Apologies for the inconvenience.

Thanks for your email.
If you have any further queries, please do not hesitate to contact us. Alternatively, we've recently launched our new Help & Support site which gives you answers from our huge knowledge-base, online community, and education hub.
Regards,
Anton Liebenberg
Trading Services

That's totally an unacceptable reason to disable chart tools , surely the platform runs locally when we load it up, what resources of IG would that take up, I can't understand how removing peoples analysis makes execution quicker?

Annoying.

[Charts being wiped out]

I've just managed to get through to the charts and technical side of IG on the phone.
A woman told me they're very sorry they're 'updating the platform' , to which I said, I didn't receive any notification there was going to be a platform update and interruption to my trading? 
She told me, I can still trade however the timeframe might reset . I assured her this isn't the case and i'm unable to keep it in any selected time frame or keep indicators on the chart without it reseting in a minute or so.

I was told this would be resolved within one hour. I then mentioned i'm currently in a forum on the IG community with other clients also dealing with the same issue, and this forum was already an hour old.

She more or less just apologised.

Honestly it really just feels like they're messing with the platform whenever it gets crazy.  Why would they chose to preform an update at US open on a crazy volatile day?  
Sounds like a bad excuse or she just didn't know what to say, either way, as a client, I feel like I'm being made to sit out on a profitable day and it sucks!

Sort it out IG!!!!

[Charts being wiped out]

Hey 
This issue is also happening to me! Extremely annoying , it's happened before exactly the same, on a day that was similar in volatility.

Feels like IG are against the clients on days like these.

Please fix!

[ASIC/FINMA or other regulators with similar leverage?]

Hey 

Does anyone have any idea how long until ASIC implement their new margin regulations? And also which other regulators that IG offer, allow similar leverage? (It doesn't state the leverage amounts in the compare section)
I'm aware FINMA is the same, but I wasn't able to open account with them because I didn't meet the minimums required apparently. 

Any advice would be appreciated! Thank you 

[ESMA / ASIC and Tax]

Any idea how long until ASIC implement the new rules ? Unsure wether it’s worth moving office now or waiting abit.