Morpheus
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Posts posted by Morpheus
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2 hours ago, Pitt said:
Do you believe everything you read. That note says you cannot log in but everything is ok. Really???
I looked at it earlier and it showed the problems when they were current.
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2 hours ago, CharlotteIG said:
Hey,
I can only apologise for that's happening.
I'm not defending what's happening. We're working to get the login issue sorted (updates here: https://status.ig.com/).
I can assure you though that these are technical issues. We wouldn't put or reputation on the line to try and steal money from traders. I know this doesn't make it any better.
I'm waiting on updates to give. Massive apologies, I completely understand everyone's frustrations.
this is not good Charlotte, I haven't used IG for a few years and it seems the service reliability has really dropped, I've just invested not insignificantly in integrating my trading algo with your API
Can you give us a timescale for when these reliability issues will be solved? -
1 hour ago, Pitt said:
3 days this week and was also last week.
Oh right. That is very bad.
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41 minutes ago, Borotov said:
It is getting ridiculous and I am serious considering taking my money somewhere else. Everyday on the US market opening times the system is lagging.
How many days has it happened ?
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46 minutes ago, Guest Eray said:
Agreed. These people are a joke
This is very poor service I agree, its been down nearly an hour
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1 minute ago, Pitt said:
I am aware some users are logged in and fine. Hence knowing accounts being marked.
I doubt it
https://status.ig.com/ -
Just now, Morpheus said:
are you suggesting all the retail platforms are down at the same time, I very much doubt that
Just now, Morpheus said:are you suggesting all the retail platforms are down at the same time, I very much doubt that
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4 minutes ago, longershorts said:
Any update on this please? It's been about an hour now and I can't log in. This can't happen
are you suggesting all the retail platforms are down at the same time, I very much doubt that
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1 minute ago, Guest yoda23 said:
Its usually when you can sell at a profit. Its all rigged.
I don't think it's rigged, I think they have some technical issues
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This is getting tiresome...
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3 hours ago, Eurobonus said:
Can't even get through either via phone or online chat. So I am giving up on IG and will leave the worst review ever. Perhaps one technical glitch, but over the last 2 days the same issue and I have the same issue before with IG when there is high volatility. But this time I got thoroughly burned. On top of that, they created a phantom trade which I never did which lost me a lot on top of not being able to close positions.
Suspect they were overloaded by people calling, the status page showed they had problems
https://status.ig.com/ -
8 minutes ago, BASA said:
Do you have anyway to contact them, it’s clear the loss of service was solely me or related to my devices. So I am wondering do they willing accept accountability when the fault lies with them??
I had issues from about 15:00 for maybe 30 minutes today and the status page status.ig.com showed they were working on it for sometime.
0800 195 3100 -
3 hours ago, Eurobonus said:
This is totally unacceptable. When markets are extremely volatile, IG shuts down the system so can't execute any trades. Tried to call and just get cut off. LOST SO MUCH MONEY because of this.
Anyone else thinks this is outrageous by IG?
Have you asked them to credit you ? Ive had such issues in the past and got a refund
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I agree spreads do not seem that competitive currently, CityIndex is tighter I noted today
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Yeah I am streaming the current ticks with my node JS program using the streaming API, but cannot load historical tick data it seems.
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Thanks for your reply, I find dukas copy is great for forex, but the Wall Street index is proprietary to IG so the equivalent Dukas index is not close enough for my needs sadly.
I have a node JS system receiving the feed from IG and am using Python for the rest API, I really need the tick data though, I was hoping some kind soul had recorded it for a few years and wouldn't mind sharing
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Hi
Does anybody know where I might be able download historical IG Markets "Wall Street" index tick data?
Platforms and API down again today
in Indices and Macro Events
Posted
although I can imagine a cut in liquidity would cause orders not to be filled, I don't think it would explain :-
1. Why cannot access myig and then the platform
2. Why the price feed stopped working through the API
3. Why sometimes myig worked but could not switch accounts
My guess, for what it is worth, is there is a significant increase in users around the US open and for some reason now the IG systems cannot cope, maybe there has been a sudden increase, or a significant build up since the beginning the of year.