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eastside

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Posts posted by eastside

  1. Hi @AndaIG

    Thanks for the info, I can see the transaction is reflected in the ledger summary. However this ledger summary is not useful as it has neither the opening balance and closing balances for selected period of 2022 so far, without which it is impossible to verify whether the money was really credited to account or not. Please could you reconcile the account not just for transactions but balances as well, as I suspect this has happened due to some IT error in your system. If you could forward me a statement which has opening balance and closing balances it will be immensely helpful, similar to the daily statements which has BROUGHT FORWARD and CARRIED FORWARD sections but on a larger time period.

     

    Thanks

     

  2. I am not from IG but who cares.

     

    when you are option BUYER either put or call, you have to overcome the premium in order to be profitable at expiry. so for example, the 11550 PUT would be profitable only if USD JPY goes under 11493.8 onwards i.e, 11550 - premium paid 56.2. Had it closed at 11550 you would have lost the entire premium of 56.2  however you "got back"  42.9 implying the close was at 11507.1 (11550-42.9)

     

    • Like 2
  3. On 31st Jan 2022 morning, I sold one Daily Oil (Mar Future) 9360 PUT (DIAAAAH3X4T2EBD) at 579.1 level. It expired at the end of day at 545 (bet details DIAAAAH35ZFDNA8). I can see these information from my account activity, however in my EOD statement or on the website under profit and loss this money was never credited to my account. I wrote to helpdesk.uk@ig.com and have received no reply so far. Would somebody from IG look into this please? Thanks

  4. Hi Arvin,

    I entered that particular trade at around 14:00 hours, I believe the market was online from 12pm or maybe earlier than that. What astounds me is it was done under the table kind of way. I have notifications set up if any positions are modified either automatically or manually. I got no information whatsoever. 

    You talk conveniently about IG protecting itself, we the customers are also trying to protect our positions and if you are allowing a worthless market to be traded upon with no checks and diligence before going online and later pulling the rug out, I am afraid there can be only very little confidence in IG.

     

  5. then the question would be for how long the delay and then why didn't it get enforced at "that" particular time at that price etc. you should realise the SL is visible to different players and if they can buy something cheaper they will try to. if a price spike is taking it out then the SL is, i suspect, too close to the price. Think in terms of Average trading range, recent highs and lows of the instrument, rollover dates, upcoming events, ex-dividend etc.

    • Like 1
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