[Unable to trade US shares and unable to ask for help]

3 minutes ago, Caseynotes said:

Hi, for contact addresses go to Help (top banner on welcome page) and look for the blue Contact Us button on the linked page.

You should be able to see the W-8BEN forms in your My IG > Settings, or see this page.

https://www.ig.com/uk/us-stocks-irs-tax-forms#client

 

As I said, if I go to My IG > Settings it doesn't offer me any form and it only says the following (see attached). Therefore the private clients subheading of your link is not applicable. What is a joint account holder and does filling out that digital form apply to me? I think not though.

[Unable to trade US shares and unable to ask for help]

I'm having trouble trading US shares on IG in Australia as in my settings under 'trading US shares' my status is: 'Your form is not valid. You can't trade on US stocks.' How do I even complete a form if not online?

Additionally I can find nowhere on this app to ask for help. There is no email address for me to ask such a simple question. The twitter account intended to answer client issues has ignored me for days now. I made a similar post on the ig community forum and am STILL waiting for a moderator to approve my first post, even though it has now been 4+ days and I'm still left unaided. It should not be this difficult to receive help for such a small thing?

[Unable to trade US shares]

I'm having trouble with my IG account in Australia. I want to trade US shares but apparently in my settings under 'trading US shares' my status is: 'Your form is not valid. You can't trade on US stocks.'

How do I even complete a form if not online?

Thanks for the help.