Where is my money

[ALMS]

I deposited 500GB from my UK bank savings account onto my ISA tradings account on 20 March, and the money is neither appearing on my ISA account nor has it been refunded back to my savings account. Is this normal? How can I trace this, or raise an issue with IG? I can't reach them via phone/chat and there seems to be no form/e-mail to contact the service desk.

[CharlotteIG]

On 02/05/2020 at 20:08, ALMS said:

I deposited 500GB from my UK bank savings account onto my ISA tradings account on 20 March, and the money is neither appearing on my ISA account nor has it been refunded back to my savings account. Is this normal? How can I trace this, or raise an issue with IG? I can't reach them via phone/chat and there seems to be no form/e-mail to contact the service desk.

Thanks for your post. 

I would advise contacting us on helpdesk.uk@ig.com. Unfortunately we can't be account specific on the community. That would be the best place to contact us. 

All the best

Charlotte