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CharlotteIG

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Everything posted by CharlotteIG

  1. Thanks for your post. This is something we're looking to offer in the long term. We're looking to have a news tab and you can subscribe only to news you're interested in. In the meantime, you can make your own watchlists: And if you, for example, only trade US stocks you can add the 'News & Analysis' tab to your work space and search for US: I hope this helps. All the best.
  2. Thanks for your post. Your maximum loss will be the (£ per point x guaranteed stop distance) + CR premium. A regulation was enforced last year requiring those that use guaranteed stops to put down the guaranteed stop margin or (price x size x margin factor), depending on which is larger. Please note the loss you calculated is still the maximum you can lose. All the best.
  3. Hey, Do you have an Android or an IPhone and what market are you trading. Please '@CharlotteIG' me so I can get back to you as soon as possible. All the best
  4. Thanks for your post. If the underlying is suspended for a short period of time, due to limit up/down, you will not be able to trade until it's open again. If you're referring to stock going bust. Normally the large decrease will suspend the stock being traded. From there your position will be frozen. You will not be able to close the position. If the outcome is that that each company share is worth zero CFD clients take the closing price at 0. Please note these will not settle until the company have released an official statement confirming the value of the shares to share holder. If the situation is that the company is relisting on a different exchange there would be two outcomes. One would be that they relist on an exchange we offer, in which case we would close the position you have an reopen you in the new line. If the shares are being relisted on an exchange we don't offer we will reach out to you about your options. Some options before have been transferring to another broker or you realising the p/l before the relisting but this can differ in different scenarios. I hope this helped.
  5. Thanks for your post, I will pass your details on to our AUS new business team. All the best
  6. If only it would auto predict to IG trader instead 😞 😄
  7. Thanks for your post. If you're trading on a spread betting account you have have two ways to trade Lloyds. The cash and the forward With the cash you have a tighter spread but you're subject to overnight funding each night. With the forward contract you have a larger spread but there is an expiry date. If you wish to hold the position after the expiry date you will have to make sure your rolling instructions are enabled so the contract will roll into the next forward contract. As you can see we currently have three forward contracts for Lloyds. You can find the expiry dates on the get info section. From there you can select the time frame you think is best for you: I hope this helps.
  8. You will not be subject to the quarterly fee until you have shares on the account. All the best.
  9. Thanks for your post. Firstly thank you for understanding that broker are under pressure at the moment due to recent events. Calls are starting to decrease and we have had all of our trained dealers who are still within the company to come back to our client facing team to help. Further to this, we have our client facing team voluntarily working overtime. It's still not perfect but we're making a lot of progression with emails and call time is decreasing. I would like to take this time to apologise. This isn't up to the standard of customer service we're usually able to provide but we're doing everything we can to get back to where we were. I've spoken to a member of TS who will call you in the morning when possible. All the best
  10. Yes 😞 Unfortunately we have no control over that 😞
  11. hey @Dany0889, Thanks for your post I have passed the information onto our new business team. Please note we can't share personal information so I have removed your email address from your post. All the best.
  12. These funds have been allocated to your account. All the best.
  13. Thanks for your post but this is a community for IG and leveraged and non-leveraged trading company. Not instagram. All the best
  14. Thanks for your post, Can you elaborate on what the issue is, with an example if possible. I can't see or have heard of any issues. Once I have the example I will pass it onto developers straight away. All the best.
  15. Dow's moving up this week But it's got a long way to go before we see the highs we were earlier this year. Was 22nd March the turning point for the bear?
  16. Hey, thanks for tagging me It will have to be shares that trade on the US exchange. You would have to make 3 UK deals to get the reduced rate for UK shares All the best
  17. Aviva share price: where now after FCA warns insurers to be fair amid Covid-19 pandemic? FCA warns insurers to be fair to customers Aviva admits its ‘too early’ to forecast impact of Covid-19 Regulatory impact on companies through this pandemic is starting to show. How will it impact the companies though?
  18. Thanks for your post. Someone will be emailing you shortly.
  19. At the moment we're experiencing high volumes of calls meaning our call queue is much longer than normal. Someone from our trading team has posted about this: ''I truly apologize for the lack of phone support. Due to the volume of calls we've been receiving it's been extremely tough for many clients to get through to us. Please send an email to helpdesk.uk@ig.com with your query. Please ensure you cc me in the email kenneth.fasedemi@ig.com. Once I receive it I will give you a call.'' I hope this helps.
  20. Coronavirus: Trump extends US guidelines beyond Easter
  21. Hey, Please know our settlement period works on a T+2 basis. This means the cash for these shares won't settle on your account the day you sold them but two working days after. If you still believe funds should be available I would advise emailing out helpdesk. All the best.
  22. Thanks for your post. If you're trading a share on the platform you cannot close your position until the market is open. The reason for this is the last closing price may not reflect the price that the market will open at. All the best
  23. Thanks for your post. You're correct the market has to be open for your to place a deal. You can, before market open, place an order to open using the order tab.
  24. Thanks for your post. With these stops we will close you out at the price you desire then take on any additional loss. Due to current market volatility we cannot allow guaranteed stops as close to the market price. These are assessed by our exposure desk and risk teams. All the best
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