Jump to content

CharlotteIG

Administrators
  • Content Count

    1,616
  • Joined

  • Last visited

  • Days Won

    15

Everything posted by CharlotteIG

  1. Hey all, The minimum stop distance is variable and can change. This is due to volatility in the market and our risk teams analysis. We constantly assess the market and adjust minimum distances accordingly. With normal stops we put minimum distances in place which we find appropriate for the volatility. If you're trading on a volatile market and put a stop 5pts away you will likely be closed very fast, We don't want traders wasting their money being closed our due to volatility. With regards to guaranteed stops we assess them based on volatility but IG are taking on risk when
  2. Hey all, Unlike some other brokers IG do not trade against clients and don't benefit when our clients lose. We hedge the same way as the majority of our clients (so if 60% were long and 40% were short we would hedge those 20% long that aren't covered). We have no benefit when traders lose. We make money from spread and commission so if anything we want out traders to win so they will continue trading with us. Unfortunately I can't be account specific and if you believe something is wrong on your account please reach out to us as I can't assist with this. If you have any
  3. Hey, Thanks for your post. If you held the shares through the ex div date you will receive the funds 1-2 working days after the pay date on your non-leveraged accounts. Leverages accounts (CFD and Spread betting) have dividend adjustments meaning we adjust the price of the shares on the platform and make credits/ debits accordingly. All the best
  4. Hey All, Our weekend and grey markets will open later than usual on Saturday 22 May 2021. We're planning to open these markets at 10am (UK time), rather than the normal 8am (UK time).We apologise for any inconvenience this may cause you.
  5. Bitcoin took a dip: Do you think it will level out and recover or take a dip again in the future Tesla today before market open: Source: https://www.bbc.co.uk/news/business-57096305
  6. Thanks for your posts. If the worst were to happen we would need the following from person you're leaving the funds to: - Death certificates - Will - Bank statement for executor's account we'd remit funds to. - If over £500 with us then we'd also need grant of probate to release the funds This is our process if a trader with us dies. If you need anymore information on this let me know. All the best Charlotte
  7. Hey both, We offer Share dealing & ISA accounts that are non-leveraged trading. They allow you to buy shares. However, the markets we offer on the CFD account such as indices, commodities, forex, options e.c.t. we only offer with fixed leveraged. You can't trade without leverage. Sorry for any inconvenience caused. All the best
  8. Hey @Souroosh, You may find this video useful: If you think this doesn't take you through everything you need, let me know what is missing so we can help. All the best
  9. Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 10th May 2021. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative. A dividend adjustment is a cash neutral adjustment on your account.
  10. The settlement affects ISAs and share dealing accounts. I've never heard of stock settle that fast. Also the ISA and Share dealing accounts have different tax wrappers which is why we don't let them transfer when they're not settled. Unfortunately you can't post any personal data so I can't find your account but if you're curious I would suggest reaching out to the trading team on helpdesk.uk@ig.com. All the best
  11. Thank you for letting me know. I've reached out to our account opening team to check the account progress. They will relay information to our new business team. If they need anything more from you they will reach out. At the moment they're quite busy so please do give them some time but if you think it's taking to long do reach out to me or the team. All the best
  12. Yes, I'm pushing the team for a date and have informed them of all this positive feedback we're getting from traders about trading view. They haven't been able to give me specifics as they're still working with Trading view. I don't think it's going to be in the next few months but as soon as I get an update I will update this group! All the best and apologies I can't be more specific about this. Charlotte
  13. Hey, Thanks for your post. You can reset the password on the login page by selecting 'Forgot my password'. If you have put three incorrect passwords your account will be locked. To get this unlocked you will have to contact us. If you email us you will need to include answers to the following security questions: 1) Name & date of birth 2) Registered address 3) Registered number 4) Last traded market 5) Approximate balance 6) Last 4 numbers of a card you have used to fund the account with. Our email address: helpdesk.uk@ig.com Ple
  14. If you've signed up with an office that has a referral scheme you will be able to find the link by going to the MyIG page> Settings> Refer a friend.
  15. Hey Samuel, If you have an open account you can find the account numbers on the MyIG page> Dashboard. I have covered mine in red rectangles so you can see where they will be on your account. I hope this help. Let me know if you need anything else by quoting my post Charlotte
  16. Hey, Sorry you haven't been able to get through to us. If you want to disable your PRT subscription you can on the MyIG page by selection Settings> ProRealTime> Then it should have the option to disable. I hope this helps. If you need anything else please quote my message so I will get a notification and can get back to you. All the best
  17. After many of you mentioned that the fees and charges were confusing we created a new link on the deal ticket to improve communication of charges for Leveraged accounts. We're still looking at ways to improve this for the future so we're open to suggestions which is you could comment below will be appreciated by our development teams.
  18. Hey @tripplex, Thanks for your question. Here are the order types. You can do a 'Market order' however you have no control over the price your shares will be filled at. As you know the limit and stop orders can be partially filled so this may not be the best option for you. At quote orders means your order will be immediately executed if you choose to accept it. You can put in the number of shares you want to buy and the market maker will offer you a price that you can either accept or reject. I hope this helps. All the best
  19. We're glad to hear that it's fixed. If you have anything like this happen again put @ charlotteIG. I will receive a notification and will be able to get back to you. All the best
  20. Hey, With leveraged there's been a lot of regulatory changes over the last 2 years in the UK which we have to follow as a regulated company. More regulators around the world are taking the same approach which is why we don't offer higher leverage. I hope this clarifies why we don't offer 500:1 leverage. All the best Charlotte
  21. Regretfully, we’re currently not able to take on any new SIPP applications. We hope to offer new SIPP accounts soon and are working on contracting with a new provider. Once we’ve established a solution, notifications will be provided either via email and/or banners on our website, and you’ll then be able to apply for a new SIPP account online through your My IG dashboard. Thank you for your patience and understanding.
  22. Regretfully, we’re currently not able to take on any new SIPP applications. We hope to offer new SIPP accounts soon and are working on contracting with a new provider. Once we’ve established a solution, notifications will be provided either via email and/or banners on our website, and you’ll then be able to apply for a new SIPP account online through your My IG dashboard. Thank you for your patience and understanding.
  23. Regretfully, we’re currently not able to take on any new SIPP applications. We hope to offer new SIPP accounts soon and are working on contracting with a new provider. Once we’ve established a solution, notifications will be provided either via email and/or banners on our website, and you’ll then be able to apply for a new SIPP account online through your My IG dashboard. Thank you for your patience and understanding.
  24. Hey all, Regretfully, we’re currently not able to take on any new SIPP applications. We hope to offer new SIPP accounts soon and are working on contracting with a new provider. Once we’ve established a solution, notifications will be provided either via email and/or banners on our website, and you’ll then be able to apply for a new SIPP account online through your My IG dashboard. Thank you for your patience and understanding.
  25. Hey, This isn't something we can offer for share trading but I've requested it for leveraged trading. All the best
×
×
  • Create New...