Tading Issues Across Our Platforms

[emsiejayne]

I was unable to sell my stock for sometime this evening due to the technical issues:-  'Trading Issues Across Our Platforms' followed 'We are continuing to investigate this issue'.

I lost a far greater amount, simply because I couldn't access my stock.   What does one do in this situation and how can I prevent it from happening again?  Not impressed! 

[Guest system crash]

I also had the same issue , it let me sell a gold position but not US Crude or Wall Street  ? I had a stop on my oil position which also wasn't actioned , this resulted in a significantly greater loss than I should have had!

Tried calling but just sat in cue for 30 mins.

 

[Guest Ganesan]

Exactly i also faced similar issues with IG.com yesterday and it was unavailable over 30 minutes. Unbelievable, these age, how come the platform can have a such a long outage. Too bad and lost significant money plus earning potentials too.

[CharlotteIG]

15 hours ago, emsiejayne said:

I was unable to sell my stock for sometime this evening due to the technical issues:-  'Trading Issues Across Our Platforms' followed 'We are continuing to investigate this issue'.

I lost a far greater amount, simply because I couldn't access my stock.   What does one do in this situation and how can I prevent it from happening again?  Not impressed! 

 

4 hours ago, Guest system crash said:

I also had the same issue , it let me sell a gold position but not US Crude or Wall Street  ? I had a stop on my oil position which also wasn't actioned , this resulted in a significantly greater loss than I should have had!

Tried calling but just sat in cue for 30 mins.

 

 

57 minutes ago, Guest Ganesan said:

Exactly i also faced similar issues with IG.com yesterday and it was unavailable over 30 minutes. Unbelievable, these age, how come the platform can have a such a long outage. Too bad and lost significant money plus earning potentials too.

IG would like to apologise for the platform issues we were having. The issues have now been resolved but we urge you to reach out to us via email (helpdesk.uk@ig.com) if your positions were negatively impacted. Due to the platform issues we're currently very busy but will get back to everyone reaching out to us.

You can always check our platforms errors here: https://status.ig.com/

 

All the best