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Trading app issues


Grande

Question

Trading app is very unstable. Could not see my open position. Can't close my position. Same thing happen 12 hrs ago. Please rectify it asap. I need to close some position.....this is terrible. Will you bear if there are losses. 

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3 minutes ago, Grande said:

Trading app is very unstable. Could not see my open position. Can't close my position. Same thing happen 12 hrs ago. Please rectify it asap. I need to close some position.....this is terrible. Will you bear if there are losses. 

I concur, there was a plaform issue in open markets last night in the northern hemisphere. Today, Mar22 Sydney 1500hrs - my platform shows no open positions, all else on the platform seems to be working as it should though. Very strange, please fix ASAP Ig

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I have the same issue. IG need to cough up on this. I have 2 open positions that aren't showing, just the P&L at the top of the screen. IG, when will this be fixed?

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On ‎22‎/‎05‎/‎2020 at 15:21, 60chev said:

I concur, there was a plaform issue in open markets last night in the northern hemisphere. Today, Mar22 Sydney 1500hrs - my platform shows no open positions, all else on the platform seems to be working as it should though. Very strange, please fix ASAP Ig

Same happened to me .

How can we get compensated for this.

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