New Account Activation Delay

[Phil82r]

Hello IG, 

I applied for a live account almost a month ago and uploaded all the documents and I still haven’t been verified. 

Please check and advice on what to do next. 

 

Regards

[AratzU]

Same situation here. I uploaded my documents back on 20th April. Still no activation...very frustrating and no communication from their side about delays or anything.

[Sarahlsl]

They actually removed me from the activation list despite saying I’d get an email and everything is fine... I’d ring again 

[osama]

Hello IG, 

I applied for a live account almost a month ago and uploaded all the documents and I still haven’t been verified. 

Please check and advice on what to do next. 

[Guest Domi]

Hey

I have the same problem. I only signed up over a week ago now but i read it only take 1-5 days to open an account. Have any of you had any progress with your accounts yet?
I also sent an email to support but haven't heard anything back. It's frustrating as my demo account just keeps going up in value which would be great if i could do that on a live account instead.

[Guest Geeroh]

same situation, one of the accounts team supervisors mentioned that they are following it up but no reply from them whatsoever. 

[Guest Noma]

I am in the same problem.  I uploaded all documents, and they have verified all documents 2 weeks ago, but account is still in Pending Status.  IG doesn't reply to emails too.

I think it's so wrong that IG doesn't reply to emails of new clients.  Not sure how IG treats their existing customers?

[seyd]

I have the same problem as you !!

[ArvinIG]

8 minutes ago, seyd said:

I have the same problem as you !!

Hi @syed,

For updates on your application please contact accountopening.en@ig.com.

Once the account opening team verified your documents they will need to complete the application to make your account live. 

All the best - Arvin