Shen

[Guest Shen K]

Hi,

 

I received a message that "currently you can only use your account to close positions which you have already opened....". 

Please could you help me to solve this?

 

Thank you

[CharlotteIG]

1 minute ago, Guest Shen K said:

Hi,

 

I received a message that "currently you can only use your account to close positions which you have already opened....". 

Please could you help me to solve this?

 

Thank you

Thanks for your post. 

There may be some restrictions on the market which you can find in the get info section on the deal ticket under options.

If there are are no restrictions then please email us so we can check your account. 

All the best 

[Guest Shen K]

Thank you so much for your response.

I have checked and there is definitely no restriction on the market. The restriction is in relation to the account.

Please could you provide the best email to send my query through to. Unfortunately there is no responses from the South African IG Markets email or phone stated on the website.

 

Thank you