SIPP Zero Balance

[Descartes]

Hi, 

I have recently opened a SIPP through IG with James Hay. When I log I to James Hay I can see my funds have cleared and are available to invest, but when I use the IG platform, my SIPP account is still showing a zero balance. How can this be corrected as I want to manage my SIPP through the IG platform.

Thanks

[CharlotteIG]

On 28/05/2020 at 15:00, Descartes said:

Hi, 

 

I have recently opened a SIPP through IG with James Hay. When I log I to James Hay I can see my funds have cleared and are available to invest, but when I use the IG platform, my SIPP account is still showing a zero balance. How can this be corrected as I want to manage my SIPP through the IG platform.

 

Thanks

 

Thanks for your post. 

This may have been an error. If this is still the case please reach out to us on helpdesk.uk@ig.com

All the best 

[deepstarr]

I am having a similar issue with my Smart ISA and Smart portfolio showing zero on my dashboard.  IG live chat and the IG help desk (different people each time) just keep saying following the basic troubleshooting (which does not fix it). IG have been pretty useless addressing it and no one on the help desk wants to take ownership of the issue and look into it. How was your issue resolved?