cancel an order

[shardymo]

Hi all,

I have placed a buy order for some shares but changed my mind. There is no cancel button anywhere.

Any idea if it is possible to cancel an order?

 

thanks

s

[Caseynotes]

9 hours ago, shardymo said:

Hi all,

I have placed a buy order for some shares but changed my mind. There is no cancel button anywhere.

Any idea if it is possible to cancel an order?

 

thanks

s

Hi, may have been during IG's end of week shutdown you were having problems, check in the 'Orders' tab on the left hand side of the platform screen, there should be a close option there.

[jgles]

On 06/06/2020 at 13:16, Caseynotes said:

Hi, may have been during IG's end of week shutdown you were having problems, check in the 'Orders' tab on the left hand side of the platform screen, there should be a close option there.

Hi - I too have this same issue.  I can only see my Orders when I select History>Activity.

My orders are listed, but I can't interact with them  (i.e. can't cancel/change, etc).

Along the top of the screen is an option: Working Orders.  Selecting this doesn't bring up a window, in the same way it does if I select the other window top buttons such as Finder, Prices, Watchlist, etc.

Any other suggestions? Thanks.

[shardymo]

I encountered this problem last Friday and it persisted on Saturday.

When I logged on on Sunday, the cancel button appeared and I was able to cancel the order

 

[Caseynotes]

7 hours ago, jgles said:

Hi - I too have this same issue.  I can only see my Orders when I select History>Activity.

My orders are listed, but I can't interact with them  (i.e. can't cancel/change, etc).

Along the top of the screen is an option: Working Orders.  Selecting this doesn't bring up a window, in the same way it does if I select the other window top buttons such as Finder, Prices, Watchlist, etc.

Any other suggestions? Thanks.

hi, sounds like you are on the old platform, try logging into the new platform by using the blue button 'Open platform' in your 'My IG' dashboard. 

[Timnewtonoz]

Where can I get step by step instructions on closing out a position?