$0 PnL but -$1900 availability

[Guest diiams]

How is this possible? Won't the platform execute margins call?

[HannahL]

Hi 

 

There was a sudden drop in Asian markets last night, that also affected GBPUSD. Given the sudden drop, any positions would have been closed as soon as possible, and it might not have been possible to notify you. It was an extremely quick, unexpected move. If you’d like to confirm your account, don’t hesitate to contact us and we’ll be happy to help. We also have a video here explaining how our margin policy works.

 

More info on the drop in markets is in our Morning Call.

 

Hannah

[Guest diiams]

It should be a Margin Call by your system. Which automatically close out all my position. Why is there any need for you to contact me? 

 

Are you saying that your system/platform do not have mechanism which trigger margin call automatically?