IG just stated no positions - I have three

[Bell]

IG stated that there are zero positions in portfolio I had three and not sold any.

Anyone else having this problem?

[csleow90]

yes. i'm having the same problem. i've been calling the support line but nobody picks up

[BlueMan]

Same here

[Tim_G]

me too, im trying to call them but been on the line for over an hour already. I don't think there support is any where near as good as the platform 

Edited August 10, 2020 by Tim_G
adding

[Jimmyp82]

Yep same about to call the desk! Although my p/l looks right so guess its just a glitch 

[Bell]

Looks like we have a really professional screw up by IG.

 

Glad I'm not alone. They will sort this out. Can't get them on live support I imagine the traders are going nuts at them.

We should see some resolution fast.

[RajeshG2910]

same here. worst is nobody picking up the call for position closure..so all loses on customers for IG's technical screw up

[kobby]

16 minutes ago, Bell said:

IG stated that there are zero positions in portfolio I had three and not sold any.

Anyone else having this problem?

Same here. Just wondering what's going on. 

[Dennemont]

Same here. Seems to happen quite often with ig. This is the second time in the last few months for me. 

[Bell]

Probably having a real screw up with software. Maybe an update gone wrong.

Live chat they can't be contacted on so I imagine people are giving them rightly hell for this.

Our account still present so if it was a hack funds still here.

[Autrade]

Same here, unable to change positions, so disappointing, loosing $$ for a service that I pay for. Please please please get this sorted out ig.

[adegee]

i have the same problem too. Can't see any of my old trades. and should have 3 exsting trades

[cvlahovic]

I have around 10 positions open, but according to ig, none. Although unfortunately the loss still shows ! 🤮

[Alano]

Same here.... I'm sweating bullets.

[BlueMan]

Looks like its being dealt with 

 

Monitoring - The issue has been contained. The remaining affected accounts are currently being fixed by our incident team. 
Aug 10, 16:12 UTC

Identified - We've identified the issue and are working hard on a fix. Please call if you need to deal. 
Aug 10, 15:38 UTC

Investigating - Some clients are unable to view open positions on their platform. We're investigating this at the highest priority. Please call if you need to deal. 
Aug 10, 15:23 UTC

[boyscout]

Anyone gotten support on the issue? wait time on the phone is long. Need to update my TP.

[RossoCorsa]

Same here. Zero positions in portfolio, what going on IG?

[Bell]

cheers Blue.  They seem to be having a mare today.

[mr100]

I have the same issue but I can see my profit and loss still

[KKT]

Me too at this very moment. Have 5 open positions, show no position but profit/loss still updated. ???

[Bell]

Yep same setup for me.

At least that shows are positions still live.

[chokdee]

At the moment it is impossible to close a position. You can open one and that shows up as usual but existing ones cannot be accessed and it is impossible to call in a trade. Can we claim back losses due to their screw up????

[m80lln]

same for me

[KiruIG]

2 hours ago, Bell said:

IG stated that there are zero positions in portfolio I had three and not sold any.

Anyone else having this problem?

I have the same issue

[Byuan]

same here.  I can’t close my positions due to all positions disappear.

Edited August 10, 2020 by Byuan

[murkey]

Same for me too, thought I had been hacked at first 🥵..

Hopefully I can see my figures soon, with today's rises I might be selling in the morning and that will be a real issue if I cant..

Edited August 10, 2020 by murkey

[RossoCorsa]

My main accound come back to normal but my ISA one still shows 0 positions.

[CharlotteIG]

We do apologise for the error. 

Positions were not reflecting on the platform but this issues has now been resolved. 

Sorry again for any confusion caused.