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Account Activation Issue

JBKhan

Asked by JBKhan,

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JBKhan

JBKhan

Posted
Posted

Hi

My name is *** and I'm IG account holder, my account number is***** Yesterday I uploaded my docs, but still under review, please check it out so that i will be able to deposit fund. I'm a Pakistani national and don't have passport, my national ID card, driving license and proof or residence attached in email. It's about 3 days and still my account is not activated, i want to avail some opportunities, so please activate my account as soon as possible.
I've mailed to IG help-desk but no reply yet... Sorry to say but I experienced very bad customer service here...
 
Regards
Muhammad
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CharlotteIG Respected Contributor

CharlotteIG

Posted
Posted
On 23/09/2020 at 14:46, JBKhan said:

Hi

My name is *** and I'm IG account holder, my account number is***** Yesterday I uploaded my docs, but still under review, please check it out so that i will be able to deposit fund. I'm a Pakistani national and don't have passport, my national ID card, driving license and proof or residence attached in email. It's about 3 days and still my account is not activated, i want to avail some opportunities, so please activate my account as soon as possible.
I've mailed to IG help-desk but no reply yet... Sorry to say but I experienced very bad customer service here...
 
Regards
Muhammad

Hey, 

I've reached out to your account manager who will be contacting you soon regarding your account set up. 

All the best. 

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Guest ahsanstonks007

Guest ahsanstonks007

Posted
Posted
On 29/09/2020 at 20:31, CharlotteIG said:

Hey, 

I've reached out to your account manager who will be contacting you soon regarding your account set up. 

All the best. 

can you check mine as well . my documents got approved but account is yet to be activated. thanks

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Tenny

Tenny

Posted
Posted
On 29/09/2020 at 16:31, CharlotteIG said:

Hey, 

I've reached out to your account manager who will be contacting you soon regarding your account set up. 

All the best. 

Hy Charlotte, 

I am not sure if this is a glitch in the system, but I also have submitted all my documents and they were approved a week or so ago, however, my account is still yet to be activated. I have emailed the help desk but I’m still yet to receive a reply. The application said you’ll make contact when activation has been successful that hasn’t happen yet. I hope you’ll be able to help. 
 
Regards, 

Tendai 

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CharlotteIG Respected Contributor

CharlotteIG

Posted
Posted

 

On 01/12/2020 at 08:25, Tenny said:

Hy Charlotte, 

I am not sure if this is a glitch in the system, but I also have submitted all my documents and they were approved a week or so ago, however, my account is still yet to be activated. I have emailed the help desk but I’m still yet to receive a reply. The application said you’ll make contact when activation has been successful that hasn’t happen yet. I hope you’ll be able to help. 
 
Regards, 

Tendai 

Hey,

I will reach out to our account opening team and your account manager to get this set up asap. 

All the best 

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