Unable to switch timeframes

[javoyoretira]

Helle,

 

Very frequently I'm unable to switch form timeframe for all markets. when doing my morning review any time between 5am-7am uk time. It seems to all of a sudden fix itslef generally after this timeframe. To be clear I click on the visible timeframe in the top left and wait for the dropdown to select a different one but it doesn't appear. Not sure if this is something that happens to Mac users in particularly of which I am one. It also has teh same effect on all functionality as is drawings, tech indicators as well. Please help.

Many thanks,

 

Javier

[MongiIG]

On 08/12/2020 at 07:07, javoyoretira said:

Helle,

 

Very frequently I'm unable to switch form timeframe for all markets. when doing my morning review any time between 5am-7am uk time. It seems to all of a sudden fix itslef generally after this timeframe. To be clear I click on the visible timeframe in the top left and wait for the dropdown to select a different one but it doesn't appear. Not sure if this is something that happens to Mac users in particularly of which I am one. It also has teh same effect on all functionality as is drawings, tech indicators as well. Please help.

Many thanks,

 

Javier

Hi @javoyoretira

We are working towards making IG trading platform charting developments better to provide a good user trading experience.

We would appreciate it if you could take part in the poll and vote as we are continuously working on adding more chart features to our IG trading platform to make your trading experience better. 

Share your valuable & useful feedback on the blog below:

 

Thanks

 

All the best - MongiIG