Dividend Payments Not Correct

[Wilky1009]

I am relatively new to IG and have only recently started to receive dividend payments on earlier trades. Out of 14 dividend payments 9 are incorrect, one by 15%. I have tried support and emailing but no response. Has anyone else had this experience and how did you resolve it?

Thanks

Wilky 1009

[CharlotteIG]

13 hours ago, Wilky1009 said:

I am relatively new to IG and have only recently started to receive dividend payments on earlier trades. Out of 14 dividend payments 9 are incorrect, one by 15%. I have tried support and emailing but no response. Has anyone else had this experience and how did you resolve it?

Thanks

Wilky 1009

Hey @Wilky1009, 

Thanks for you first post. 

We pass the cash to our clients we receive from our brokers and if this has incorporated withholding tax then that will be the reason. Unfortunately we're not able to give out too much tax advice/ information but if you check the stocks you may be able to see if it was subject to tax.

 

All the best 

[Wilky1009]

Thanks for the response Charlotte. On looking into this I see now that US dividends have tax with- held at 15% (W-8BEN adjusted), a Belgian dividend at 30% and an Ireland dividend at 25%. 

Cheers