ROYAL DUTCH SHELL DIVIDEND

[Carlos55]

Hello has anyone else had the Dividend taken from their account ? it was taken by Contra 1st January no explanation? the same one paid in the 17th December.

[KMC]

I too have had this happen today, 6.1.21.  Also with no explanation.  What is going on?

[Carlos55]

Hello K ,

I called after a 40 minute wait spoke to someone who said something to do with an adjustment maybe tax? and would email accounts , and she would email me ? then nothing until  tonight  when miraculously it came back not as a credit but just not showing a - £ anymore , no explanation nothing . not great service when you are relying on them. i suggest emailing and calling. 

[DSchenk]

I just had this happened yesterday, but not with Royal Dutch Shell, but with BP.

But Royal Dutch Shell I  seemed to have recieved the same dividend again, as I already received on 17/12.

IG never stops surprising lol - how weird is that

[hamsa]

I have Royal dutch shell on T212. no dividend received🤨 

[Carlos55]

Hello K ,

I called after a 40 minute wait spoke to someone who said something to do with an adjustment maybe tax? and would email accounts , and she would email me ? then nothing until  tonight  when miraculously it came back not as a credit but just not showing a - £ anymore , no explanation nothing . not great service when you are relying on them. i suggest emailing and calling. 

[Carlos55]

Ds you might get to keep it best of luck!

[Carlos55]

H You are entitled to the dividend ! get on the phone or email  

[pb37]

I received both Shell and BP dividend at correct due dates around Mid-December. On 6th January I got a duplicate Shell dividend of the same amount that I had already received Mid-December. I guess they will adjust it back soon, very strange.

[Chevron39]

I too received two dividends from Shell.  I don't understand how this can happen.  A company of this size with thousands of client accounts should balance their books every night.  While two payments are credited one of which is wrong means their client accounts don't balance.  What does the regulator have to say.

[DSchenk]

Now I have received my BP Dividend, but the CONTRA BP Dividend still remains, so essentially I come out at 0  

What is going on @CharlotteIG?

[Carlos55]

IT problem apparently, all ok now ... 

[JP25]

I didn't receive the dividend in Dec 2020!  Dividend was paid on 6th Jan 21 and deducted on the 12th Jan 2021.  I have emailed IG asking for an explanation - will probably receive a reply sometime in Feb 2021!!! 

[garry2021]

noticed my account had contra dividend on bp? what s ging on , how can they steal money from account likethis?

[DSchenk]

My royal dutch shell dividend has been removed via CONTRA divi now as well. Thanks IG 😁

[HeOfMuchDisgrunt]

Could it be to do with the IG divi being paid on the ex-div date as converted dollars before the exact sterling amount has been decided by the company weeks later?