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Account Verification


Rossmoyne

Question

Hi,

I have carried out the ID verification process but still my account / ID has not been verified.

  • I have verified my ID via the IDnow App
  • I have sent my ID documents to helpdesk.uk@ig.com  

I have tried to contact your client support via email, phone and even Twitter..... no responses received.

Can you please advise as to the status of my verification as I am unable to fund and use my account until this is done.

The delays and lack of customer service / support is highly frustrating.

I wonder will I even get a response to this?

 

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Have you been verified yet?

I have used ID Now twice - the first time in January, which resulted in my account not being verified for unknown reasons, and then my account and all of my positions being closed.

I tried it for the second time a week ago, which has also resulted in nothing so far.

Yesterday, I tried the Deutsche Post option for EU clients.

It's a disastrous customer service experience. Anybody trying to get their account verified should assume that they will never be verified, and that if they are eventually verified, it will be at some unknown date far in the future.

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