access to IG business account

[Guest eva]

My client cannot access his IG business account. The codes neither arrive to him, nor to the person who created the business account. Any thougths?

[CharlotteIG]

1 hour ago, Guest eva said:

My client cannot access his IG business account. The codes neither arrive to him, nor to the person who created the business account. Any thougths?

Someone who has authority over the account who's name is on the application will be able to reach out to us answer some security questions and get any details they may need sent out to them. 

Unfortunately we can't provide this data over community but if they email at helpdesk.uk@ig.com or call us we will be able to assist. 

All the best