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No HLOC Data on Charts


slenno02

Question

In the charts shown I am seeing no price data. In each one, the high, low, open and close are the same price for the course of the trading session, which results in a small horizontal line for the day. Only at End of Day does the bar show correctly.  This is shown in the screen shots circled in blue with an arrow pointing to the bar (or lack thereof). This makes trading difficult during the day without accurate price data. Is this an issue that is being fixed?

Price Error 4.png

Price Error 3.png

Price Error 2.png

Price Error 1 am.png

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I've been in discussion with IG support regarding an issue similar to this.  On market open the current day bar does not display on some stocks, after about 10 min if you flip from Day to 4hr or any other option and back again it sometimes then displays correctly.  It's been a frustrating experience especially when things are running hot when market opens.  I have recorded a short video and their developers are looking into it.  The more reports the better.

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