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Tear off Charts Lost - Flash Issue


Thinker

Question

I found this morning when I logged on to the "old" platform of IG that the ability to have "tearoff charts" has been completely lost.  On 12 January 2021 when flash stopped operating I found that the charts in the "market data" window also stopped operating but I got around this by using the "tear off charts".

 

When I rang IG technical and platform help it was clear that the chap did not know what flash was or that it had reached end of use and was barred from operating (which I found utterly extraordinary given that the whole world is unable to use flash and it was a flash based program).  When he checked with the technical department and then when he got back to me he was somewhat unclear in his response but in the end I gathered that due to some error on the weekend platform maintenance this wasn't operating at the moment.  I don't think that this is good enough.  This sort of basic things should not occur.

 

In addition, the normal charts within the platform window are clearly also not operating properly as if you scroll up or down within them which would normally extend or reduce the time.,  The entire platform window moves up and down.  It is quite frankly, a mess. 

 

If you do try to open a tearoff chart you get the message "Sorry! Flash Player is not currently installed. To display IG charts, you need at least Flash Player version 11.2.0".  Of course as I have said above flash doesn't exist any longer.

 

Also, I find it a bit rich that with the lead up time of about a year and now over 5 weeks since flash ceased operating that the charts in "market data" have ceased operating.

 

Don't for a second suggest that I should move to the "new platform" because that is out of the question.  I attempted to do that and fully set it up but then found when the market was open there was no DMA.  I then reverted to the old platform.

 

This needs to be fixed as a matter of urgency and given that I raised it at 9 o'clock this morning and it is now 4 PM I don't think it's good enough that it has not been fixed.

 

Would you please get onto it straight away.

Edited by Thinker
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