No access to account.

[Rickeee]

Had demo for a few weeks and my application for live account was declined last week.

But now I can't access my demo to keep practising. My first email about this to the helpdesk got the standard automated reply. After waiting a couple of days i sent a second email but this was returned unsent, even though it was a continuation of the existing email correspondence.

Could you remedy this?

[CharlotteIG]

15 hours ago, Rickeee said:

Had demo for a few weeks and my application for live account was declined last week.

But now I can't access my demo to keep practising. My first email about this to the helpdesk got the standard automated reply. After waiting a couple of days i sent a second email but this was returned unsent, even though it was a continuation of the existing email correspondence.

Could you remedy this?

Hey, 

Thanks for your post. 

Unfortunately if you apply for a live account and it gets declined it removes access to the demo. 

To get a new demo you will have to sign up again for one. You will have to use a different username and email address when signing up. 

Sorry for the inconvenience