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Disable paper statement


Guest Amritpal Kaur

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Guest Amritpal Kaur

I am getting paper statement everyday and being charged £1 daily. I emailed helpdesk to cancel this facility 2 months ago, they did email me confirming that paper statements being cancelled.However, I am still getting paper statement and being charged. 

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On 24/02/2021 at 16:03, Guest Amritpal Kaur said:

I am getting paper statement everyday and being charged £1 daily. I emailed helpdesk to cancel this facility 2 months ago, they did email me confirming that paper statements being cancelled.However, I am still getting paper statement and being charged. 

Hey, 

I'm so sorry for this. 

Could you kindly email helpdesk.uk@ig.com again, and ask for them to be cancelled. Also ask for the fees to be refunded all the way back to when you sent your first email. 

All the best 

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