"Market Not Available Online"

[Haughian]

Hi,

I keep getting the message "Market not available online" when I try to trade, i can see that the market is open and that stock is marked with the green icon showing that it is active. I have tried various different stocks to rule out it being a single stock issue. i have bought and sold shares on my account before and then one day it just stopped working.

once the error message appears i can manually click on the "Back to ticket" and try to buy it again and it places the order but by then the price has changed....

I sent IG an email with the issue about 20 days ago with a screenshot but no response.

anyone else had this issue?

Thank you

[Mono]

Hey, was you able to get a resolution to this, I am currently experiencing the same issue ?

[sharandeep]

I am also getting this message, for a nasdaq stock, which I can buy on another platform, but not here...

[ArvinIG]

On 25/02/2021 at 06:28, Haughian said:

Hi,

I keep getting the message "Market not available online" when I try to trade, i can see that the market is open and that stock is marked with the green icon showing that it is active. I have tried various different stocks to rule out it being a single stock issue. i have bought and sold shares on my account before and then one day it just stopped working.

once the error message appears i can manually click on the "Back to ticket" and try to buy it again and it places the order but by then the price has changed....

I sent IG an email with the issue about 20 days ago with a screenshot but no response.

anyone else had this issue?

Thank you

Hi @Haughian @Mono @sharandeep,

When this message comes up the best thing to do would be to call us on 0800 195 3100 , we will be able to check with the dealing desk to advise on if the market is available to trade or not. It could be that the dealers are updating the platform too.

All the best - Arvin