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Unable to withdraw from my ISA account


Guest Mermu

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Guest Mermu

Hi, 

I couldn't withdraw funds from my ISA to my debit card. It says there is available balance as 0 but I have sufficient fund in my account to transfer. Can anyone please tell why this is happening? 

Thank you. 

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On 02/03/2021 at 15:38, Guest Mermu said:

Hi, 

I couldn't withdraw funds from my ISA to my debit card. It says there is available balance as 0 but I have sufficient fund in my account to transfer. Can anyone please tell why this is happening? 

Thank you. 

Hey, 

It may be that the funds need to settle: 

Please know our settlement period works on a T+2 (T+3 for US stock) basis. This means the cash for these shares won't settle on your account the day you sold them but two ( three for US shares) working days. 

If this isn't the case, please reach out to our helpdesk so they can assist. 

All the best

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