Pro Real Time Demo account ERROR

[LoupGarou]

Hey,

I would like to make a customer complaint about the regular problems to access Pro Real TIme in demo mode.

Despite the fact ProRealTIme is active for my live account, IG is desabling my access to PRT on my demo account.

It is the second time that it is happening. I am using PRT for training purpose so I am paying £30 a month for this access.

As a customer, I expect a smooth access to the feature that I am paying for. Nearly 48 hours after my first email to the helpdesk, I still have received any support.

As a consequence I consider that I am paying for a service that is not provided by IG. It is not acceptable.

 

 

 

 

[Caseynotes]

30 minutes ago, LoupGarou said:

Hey,

I would like to make a customer complaint about the regular problems to access Pro Real TIme in demo mode.

Despite the fact ProRealTIme is active for my live account, IG is desabling my access to PRT on my demo account.

It is the second time that it is happening. I am using PRT for training purpose so I am paying £30 a month for this access.

As a customer, I expect a smooth access to the feature that I am paying for. Nearly 48 hours after my first email to the helpdesk, I still have received any support.

As a consequence I consider that I am paying for a service that is not provided by IG. It is not acceptable.

 

 

 

 

Just to save you some time the complaints procedure is linked at the bottom of IG's web page.

[LoupGarou]

Hello,

the same problem is coming back again and again.

Each time I have to re-explain the same thing to the service desk and waste my time.

What a customer annoyance and no action from IG to stop this problem to happen again and again.

Regards