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IvanCounihan1

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Dear All, 

I am one of IG's valuable clients that was given 2 choices after Brexit. By March 31st I was to either close my account by myself or transfer my portfolio to another brokerage. If I failed to do either IG would close my account for me.

I changed my brokerage and they initiated the transfer last Feb. Since then their requests have not been answered by IG. Repeated attempts to call IG have not been successful, nor has anyone answered my mails.

Yesterday the deadline passed without any action being taken by IG, and it is now likely that my account will be closed today incurring unacceptable loss to me.

I find this incredibly unprofessional

Can some please advise

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25 minutes ago, IvanCounihan1 said:

Dear All, 

I am one of IG's valuable clients that was given 2 choices after Brexit. By March 31st I was to either close my account by myself or transfer my portfolio to another brokerage. If I failed to do either IG would close my account for me.

I changed my brokerage and they initiated the transfer last Feb. Since then their requests have not been answered by IG. Repeated attempts to call IG have not been successful, nor has anyone answered my mails.

Yesterday the deadline passed without any action being taken by IG, and it is now likely that my account will be closed today incurring unacceptable loss to me.

I find this incredibly unprofessional

Can some please advise

Hi, the complaints procedure is linked from the Contact Us page (link at the bottom of the IG welcome page), see here.

customeragreements (ig.com)

Edited by Caseynotes
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