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Withdrawal information


Guest Alaa

Question

Hello,

I have been waitinf for funds I withdrew on 7th of March to be received into my debit card .

However, I am still waiting and it has been almost a month without any funds.

I contacted IG who told me they sent it and contacted my bank who investigated the reference number and confimed that there is nothing received. 

How long is this going to take as I understand this money is somewhere and I need IG to stop playing games with me and send me my funds back.

 

 

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On 05/04/2021 at 07:27, Guest Alaa said:

Hello,

I have been waitinf for funds I withdrew on 7th of March to be received into my debit card .

However, I am still waiting and it has been almost a month without any funds.

I contacted IG who told me they sent it and contacted my bank who investigated the reference number and confimed that there is nothing received. 

How long is this going to take as I understand this money is somewhere and I need IG to stop playing games with me and send me my funds back.

 

 

Hey, 

If the funds were sent out of IG on the 7th March that's too long to wait for a withdrawal. Bank withdrawals take 1/2 working days, card withdrawals 2-4 working days and paypal is 1 working day. 

I would suggest emailing us at helpdesk.uk@ig.com. Let us know the withdrawal you're referring to and ask for a receipt proving the funds left out account. The bank can then show that to the intermediate and track the funds. 

All the best 

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