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Account fund decreased every few days


ANDREWSIM

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On 13/04/2021 at 13:27, ANDREWSIM said:

Hi , I encountered one issue was 

My account fund every few days will auto been deducted about few dollars when I never sell/buy stock or keep stock order overnight.

 

Hey, 

If you think your account balance is decreasing you can check the ledger history/ statements on the MyIG  page> Live accounts. You will be able to see an account break down and see where these deductions are coming from. Alternatively you can email us at helpdesk.uk@ig.com and ask for a full account history breakdown in an excel file. 

All the best

Charlotte 

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