New order

[Asdsp]

Today I set a new order to go long pre market on dell at 9400 with stop loss -100 and limit at +150. However my order opened at 9809 when the markets opened. 

 

According to me, wasn't the order supposed to be triggered if the market reached 9400??? 

 

Support please 

[CharlotteIG]

On 15/04/2021 at 17:57, Asdsp said:

Today I set a new order to go long pre market on dell at 9400 with stop loss -100 and limit at +150. However my order opened at 9809 when the markets opened. 

 

According to me, wasn't the order supposed to be triggered if the market reached 9400??? 

 

Support please 

Hey @Asdsp, 

I hope you're well.

If you set a stop order to open, meaning when the market was close you chose a worse price than the closed market price (for example if the market closed at 9395, and you set the order to buy at 9400. It's worse because you're buying at a higher price) then when the market opened it jumped up meaning we were going to execute the order but the next available price would have been 9809. Your stops would have adjusted accordingly. 

When markets are volatile and you use an order to open you can be subject to slippage. 

If this was your first experience of slippage with an order to open I would advise reaching out to our customer service team. This isn't an issue on IG's side it's something that can and does happen but I would explain to them it's your first time and you didn't know and see if there's anything they can do. 

All the best