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Account blocked - reset password needed


Guest Louis

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Guest Louis

My account been block  in the web many times it doesn't work need to reset the password 

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14 hours ago, Guest Louis said:

My account been block  in the web many times it doesn't work need to reset the password 

Hey, 

Thanks for your post. 

You can reset the password on the login page by selecting 'Forgot my password'. 

If you have put three incorrect passwords your account will be locked. To get this unlocked you will have to contact us. If you email us you will need to include answers to the following security questions: 

1) Name & date of birth

2) Registered address

3) Registered number

4) Last traded market 

5) Approximate balance

6) Last 4 numbers of a card you have used to fund the account with. 

Our email address: helpdesk.uk@ig.com

Please do not post this on the community. 

All the best 

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