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Withdraw help


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Hi I know a moderator has to approve this, so hi.

The support of IG is absolutely garbage and this shouldn't be a question I have to ask on a public forum.

image.png.c5e7f17f4f9e324c6243900729850ece.png

I have an ISA which I would like to withdraw funds from, but the Available to withdraw (GBP) is not the same value as "GBP" below it.

Therefore I cannot withdraw the full amount.

Oh please help me public forum.

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15 hours ago, asdasdasdasdsa said:

Hi I know a moderator has to approve this, so hi.

The support of IG is absolutely garbage and this shouldn't be a question I have to ask on a public forum.

image.png.c5e7f17f4f9e324c6243900729850ece.png

I have an ISA which I would like to withdraw funds from, but the Available to withdraw (GBP) is not the same value as "GBP" below it.

Therefore I cannot withdraw the full amount.

Oh please help me public forum.

I hope you're well. 

With share dealing and ISA accounts please know the settlement period works on a T+2 (T+3 for US shares) basis. This means the cash for these shares won't settle on your account the day you sold them but two (3 for US) working days. I hope this clarifies why you can't withdraw your funds at the moment. 

Also, if you have a working order this will take funds from your available balance. 

If it's been longer than that period of time since the last time you sold stock I would advise emailing us at helpdesk.uk@ig.com so someone can investigate it for you. 

All the best. 

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