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Help! I’m not seeing my profits?


OliFTH

Question

Hello 

 

I might be a complete idiot here but....

 

So I created an CFD account today and placed a trade. I was up around £1000 P/L on this trade. I then closed it and my account only reflects +£20 profit?!? 
 

im a little confused. Is there a hold on profits for any time period? 

Edited by OliFTH
Looks like there is an adjustment of £1117.28?!
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5 hours ago, OliFTH said:

Hello 

 

I might be a complete idiot here but....

 

So I created an CFD account today and placed a trade. I was up around £1000 P/L on this trade. I then closed it and my account only reflects +£20 profit?!? 
 

im a little confused. Is there a hold on profits for any time period? 

Hi @OliFTH,

Could you please reach out to helpdesk.uk@ig.com with your account details and information on the trade you are referring to ? The helpdesk team will be able to investigate and clarify what happened.

All the best - Arvin

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12 hours ago, ArvinIG said:

Hi @OliFTH,

Could you please reach out to helpdesk.uk@ig.com with your account details and information on the trade you are referring to ? The helpdesk team will be able to investigate and clarify what happened.

All the best - Arvin

Ok thank you I have emailed. 

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