Merger of shares and Call to close

[ijammy]

I had positions in a share, and it merged with another company, and this should have completed last Friday.

However due to IG broker issues they have no done this and I have been stuck with the old share with even now no near date or when they will do it.

Consequently I have been loosing the position in the trade, which is not my fault but down to IG and the broker they use (others on competing trade platforms had there shares transferred by Friday).

Given this, shouldnt IG at very least reimburse me the loss incurred due to the failure to transfer the shares ?

[ArvinIG]

On 21/09/2021 at 06:20, ijammy said:

I had positions in a share, and it merged with another company, and this should have completed last Friday.

However due to IG broker issues they have no done this and I have been stuck with the old share with even now no near date or when they will do it.

Consequently I have been loosing the position in the trade, which is not my fault but down to IG and the broker they use (others on competing trade platforms had there shares transferred by Friday).

Given this, shouldnt IG at very least reimburse me the loss incurred due to the failure to transfer the shares ?

Hi @ijammy,

That would be a query for the Corporate Action team. Could you please reach out to helpdesk.uk@ig.com. The helpdesk will be able to investigate and come back to you with an outcome.

All the best - Arvin