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Unable to open prorealtime in Macbook


Sweta

Question

Hi, 

I am new to IG and have downloaded prorealtime. When I click on my account on top it does not show dropdown for pro realtime. I have enabled it as mentioned in first step. Is there something that I am missing for a Macbook?

When I click on prorealtime icon on desktop is say please login to your broker's web trading platform to launch LG prorealtimne. 

I did login to IG account as well as GOMarket.

Thank you. 

Screen Shot 2021-11-07 at 11.03.09 pm.png

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9 hours ago, Sweta said:

Hi, 

I am new to IG and have downloaded prorealtime. When I click on my account on top it does not show dropdown for pro realtime. I have enabled it as mentioned in first step. Is there something that I am missing for a Macbook?

When I click on prorealtime icon on desktop is say please login to your broker's web trading platform to launch LG prorealtimne. 

I did login to IG account as well as GOMarket.

Thank you. 

Screen Shot 2021-11-07 at 11.03.09 pm.png

Hi @Sweta,

Please check your settings on My IG > Settings > ProRealTime:
image.png

Once activated you can launch ProRealTime from My IG > Live accounts :
image.png

All the best - Arvin

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