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Yesterday your site said my ID would be confirmed within a few hours.


Guest Confused would-be client

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Guest Confused would-be client

Today, You say you've confirmed my identity.  But your site says I still need to upload id documents.  Your site invites me to activate my account to enable funds transfer which then leads me back to the beginning "upload your Id documents'.  I

I am confused.  More than 'a few hours' have passed.  You say my id is confirmed - but seem to insist I begin uploading all over again, which is impossible since your site thinks the process is complete.  

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32 minutes ago, Guest Confused would-be client said:

Today, You say you've confirmed my identity.  But your site says I still need to upload id documents.  Your site invites me to activate my account to enable funds transfer which then leads me back to the beginning "upload your Id documents'.  I

I am confused.  More than 'a few hours' have passed.  You say my id is confirmed - but seem to insist I begin uploading all over again, which is impossible since your site thinks the process is complete.  

Hi there,

Please reach out to newaccountenquiries.uk@ig.com, the account opening team will be able to check if your documents were effectively verified. They will be able to advise when your account will be open as well.

All the best - Arvin

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