ACCOUNT VERIFICATION

[yunushan]

I opened an account and send verificaiton documents,they answered me that i need to upload 2x of identity,helpdesk.en@ig.com and 

newaccounts.uk@ig.com

 can ou please help me what is the problem,and when my account will be verified,i need solution asap for that problem.

[ArvinIG]

13 hours ago, yunushan said:

I opened an account and send verificaiton documents,they answered me that i need to upload 2x of identity,helpdesk.en@ig.com and 

newaccounts.uk@ig.com

 can ou please help me what is the problem,and when my account will be verified,i need solution asap for that problem.

Hi @yunushan,

We contacted the Account opening team, it seems that the Bank statement you provided has a different address than the address your recorded on your application.

You can send the document to newaccounts.uk@ig.com.

All the best - Arvin 

[yunushan]

My address was %90-95 same with bak statment,it is weird nobody informed me about that problem,i updated my address informations,can they check again please ? I will also inform via newaccounts.uk@ig.com