Account Approval

[AlmostRich]

Hi! I applied for a live account on Monday (submitted all info and necessary docs) - now it's Friday and still no message from IG. How could I know everything is going forward with my account activation? How long should it take?

[MongiIG]

8 minutes ago, AlmostRich said:

Hi! I applied for a live account on Monday (submitted all info and necessary docs) - now it's Friday and still no message from IG. How could I know everything is going forward with my account activation? How long should it take?

Hi @AlmostRich

Thanks for reaching out. To check on the progress of your application please reach out to newaccounts.uk@ig.com.

The account opening process can take up to 2 weeks if more documents are required.

All the best - MongiIG

[AlmostRich]

Thank you for your quick response! I have written to the email you provided 2 days ago, but did not receive any answer. Is that normal? Should I just wait those two weeks?

[AlmostRich]

Sorry, my mistake - I wrote to another email (newaccounts.au@ig.com). Now, just resent the message to the address you provided. 

[MongiIG]

4 minutes ago, AlmostRich said:

Thank you for your quick response! I have written to the email you provided 2 days ago, but did not receive any answer. Is that normal? Should I just wait those two weeks?

 

Just now, AlmostRich said:

Sorry, my mistake - I wrote to another email (newaccounts.au@ig.com). Now, just resent the message to the address you provided. 

Hi @AlmostRich

The Accounts Opening team will get back to you with feedback on your application. Thank you for your patience and sorry for any inconveniences caused.

 

All the best - MongiIG