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amukunthan

Question

Hello, 

I'm a developer who has recently opened an IG account.  

I can't create a session with the API. My demo account says its currently suspended. 

I have the message : 

"errorCode": "error.security.client-suspended"

Same  error with the companion APP.

Please help

 
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On 19/02/2022 at 23:24, amukunthan said:

Hello, 

I'm a developer who has recently opened an IG account.  

I can't create a session with the API. My demo account says its currently suspended. 

I have the message : 

"errorCode": "error.security.client-suspended"

Same  error with the companion APP.

Please help

 

Hi @amukunthan,

It seems that your Demo account is locked (possibly password) once locked it will be suspended. Please reach out to helpdesk.uk@ig.com or use our live chat feature to contact our helpdesk with your account details to unlock your account.

All the best - Arvin

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