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Withdraw


Alex111

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Hello. IG sent me an email saying that the account will be blocked in 30 days.  When I try to withdraw money, it says that the request was successfully sent, but the money still remains in the IG account. Withdraw works or not? I can not understand

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16 hours ago, Alex111 said:

Hello. IG sent me an email saying that the account will be blocked in 30 days.  When I try to withdraw money, it says that the request was successfully sent, but the money still remains in the IG account. Withdraw works or not? I can not understand

Hi @Alex111,
 

Due to recent imposed sanctions, payments to Russian residents have to go through enhanced due diligence from our compliance team. Reach out to helpdesk.en@ig.com to follow up on your withdrawal request. It is possible that the payment team require a Bank Statement.

All the best - Arvin

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On 3/4/2022 at 4:40 AM, ArvinIG said:

Hi @Alex111,
 

Due to recent imposed sanctions, payments to Russian residents have to go through enhanced due diligence from our compliance team. Reach out to helpdesk.en@ig.com to follow up on your withdrawal request. It is possible that the payment team require a Bank Statement.

All the best - Arvin

I did it. What will happen after March 30? Will my account be blocked and my money confiscated?

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On 08/03/2022 at 22:37, Alex111 said:

I did it. What will happen after March 30? Will my account be blocked and my money confiscated?

Hi @Alex111,

The is no decisions made at this point as the situation is evolving day to day. For example Visa and MasterCard withdrawn their business in Russia. It will be more complicated to return funds back to cards.

Our team in charge of Payments and the Compliance team will have more information on the matter.

Thank you - Arvin

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On 12/03/2022 at 04:26, Alex111 said:

 

ArvinIG

before the war I couldn’t get money for a mastercard, IG sent money to a bank account

Hi @Alex111,

As mentioned above we do not have information on the withdrawal process. The payment and compliance team are processing the withdrawal request. It seems that yours request is being processed. It is an exceptional situation therefore the team is doing their best to process the withdrawals as soon as possible.
If you have further question please reply to the email you received regarding this matter.

Thank you for your patience - Arvin

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