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Account Verification


Pump_Alpha

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Hello, I have submitted my documents long ago, and in my dashboard it is written:

 

Activate your account

Your account is almost active. Before you start dealing, please upload your documents.

 

However when I press "Upload now", in a window it is written that my "Documents are being reviewed" but also there is a tick mark telling "my identity was verified".

There is nothing else I can upload nor do.

How should I proceed? 

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11 hours ago, Bobobuba said:

Hello, I have submitted my documents long ago, and in my dashboard it is written:

 

Activate your account

Your account is almost active. Before you start dealing, please upload your documents.

 

However when I press "Upload now", in a window it is written that my "Documents are being reviewed" but also there is a tick mark telling "my identity was verified".

There is nothing else I can upload nor do.

How should I proceed? 

Hi @Bobobuba,

You can follow up on your application by reaching out to sales.en@ig.com. The account opening team will be able to give you an update on your application status.

All the best - Arvin

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