MT4 Trade Error

[Superlamb]

Hi Team,

Weird thing just happened (21:25:48 2022.03.24) 

I clicked on the X to close out three of my open XAUUSD Long trades and instead of closing them out, MT4 / IG opened three short trades on AUDJPY. 

I was not on the AUD JPY screen, and i did not have any trades open on the AUDJPY.

Every time I tried to close out the XAUUSD trades using the X, the popup trade screen was to the AUDJPY.

I could not enter a sell order as there was no instant execution available on the commodity at the time of my trade.

This is a weird glitch, can you please explain

[ArvinIG]

3 hours ago, Superlamb said:

Hi Team,

Weird thing just happened (21:25:48 2022.03.24) 

I clicked on the X to close out three of my open XAUUSD Long trades and instead of closing them out, MT4 / IG opened three short trades on AUDJPY. 

I was not on the AUD JPY screen, and i did not have any trades open on the AUDJPY.

Every time I tried to close out the XAUUSD trades using the X, the popup trade screen was to the AUDJPY.

I could not enter a sell order as there was no instant execution available on the commodity at the time of my trade.

This is a weird glitch, can you please explain

Hi @Superlamb,

We might need more details to be able to assist you further. Could you please contact helpdesk.au@ig.com, use our live chat feature or call 1800 601 734, our team will be able to investigate and help you rectify your orders.

All the best - Arvin
 

[Superlamb]

6 hours ago, ArvinIG said:

Hi @Superlamb,

We might need more details to be able to assist you further. Could you please contact helpdesk.au@ig.com, use our live chat feature or call 1800 601 734, our team will be able to investigate and help you rectify your orders.

All the best - Arvin
 

Done. Thankyou