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Problem in funding my account. Waiting for 2 weeks


gokhancetinkal

Question

sent money to my Ig account via my Wise account on 30 and 31st of March. I sent you screenshots Wise "all activity" and "your details" pages, my bank statement and Wise account statement in correct manner. Still no response to my Emails. I sent you all details you wanted. I sent all my previous bank statements this week twice. My payments is still not verified. Where is my missing money?

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6 minutes ago, gokhancetinkal said:

Dear Mongi

I sent all my bank statements and wise statements of previos funds to payment department today. Could you please help

Hi @gokhancetinkal

All time frames for withdrawals and deposits are in business days, weekends and public holiday may delay a payment.  We will chase this up with the payments team.

All the best - MongiIG

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5 hours ago, MongiIG said:

Hi @gokhancetinkal

All time frames for withdrawals and deposits are in business days, weekends and public holiday may delay a payment.  We will chase this up with the payments team.

All the best - MongiIG

Dear Mongi

Department team emailed me that they verified previous payments but they did not add my latest funds. I am still waiting

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11 minutes ago, gokhancetinkal said:

Dear Mongi

Department team emailed me that they verified previous payments but they did not add my latest funds. I am still waiting

Hi @gokhancetinkal

Today (Monday 18th April 2022) is a public holiday, please kindly follow up with payments team tomorrow as it will be a business working day. They will assist you and give feedback. Thank you for your patience and apologies for the inconvenience caused.

All the best - MongiIG

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