Withdrawal issues

[astrader78]

I can’t withdraw money from my account for more then 2 weeks now, IG keep asking same question as Im already sent all document required. Please provide proper payment team email and phone number because Im looking to close my account now

[ArvinIG]

On 28/04/2022 at 03:23, astrader78 said:

I can’t withdraw money from my account for more then 2 weeks now, IG keep asking same question as Im already sent all document required. Please provide proper payment team email and phone number because Im looking to close my account now

HI @astrader78,

Apologies for the late reply.
Unfortunately, the payment team does not have a direct email or phone number. You can reach out to helpdesk.uk@ig.com.

If you sent the documents it is possible that they are under review.

All the best - Arvin

[User2022]

I have very similar issue.

I contacted helpdesk by email, phone for 4 months and still no reply and explanation when it would be possible to use my account for trade or withdraw funds.

Please help to resolve the situation. 

[ArvinIG]

7 hours ago, User2022 said:

I have very similar issue.

I contacted helpdesk by email, phone for 4 months and still no reply and explanation when it would be possible to use my account for trade or withdraw funds.

Please help to resolve the situation. 

Hi @User2022,

Thank you for your post.

You will need to reach out to the Helpdesk with your registered email address.
Did you open an account recently and are waiting for your account to be activated?

Thank you - Arvin