IG Client Feedback Session - Multi-Factor Authentication

[MongiIG]

Hello Community,

We are currently looking at improvements to our Multi-Factor Authentication process and would love to hear your thoughts on the proposed designs. 

The development teams have been working on a new solution for our Multi-Factor Authentication and we are running client feedback sessions to gather your thoughts. If you would like to take part and talk to one of our UX Researchers then you can schedule your time here.

We are looking forward to your feedback.

All the best - MongiIG

[Xerxes]

Have there been any improvements to 2FA security? I would have attended this feedback session if I had seen the above post in time.

IG's log in security really needs to be updated on the apps, website and phone. I have had an IG trading account for a very long time but this 2FA issue is making me consider moving to another spreadbet broker such as OANDA or Pepperstone. 

[tpunt94]

@MongiIG Thanks - are there anymore recent updates here?

[MongiIG]

14 hours ago, tpunt94 said:

@MongiIG Thanks - are there anymore recent updates here?

Hi @tpunt94

Thanks, I will follow up with our development team with an update.

 

All the best - MongiIG

[MongiIG]

On 13/09/2022 at 22:38, tpunt94 said:

@MongiIG Thanks - are there anymore recent updates here?

Hi @tpunt94

The development team is currently working on improving the MFA process and the proposed concept will not include our own app and eliminate the issues with autofill.

All the best - MongiIG

[Charlie7]

Hi @MongiIG

Is there any update to this?

And can you clarify your statement, when you say "proposed concept will not include our own app and eliminate the issues with autofill", do you mean it will not include an IG app, and the proposed concept WILL eliminate the autofill issues? The way it's written makes it sound like the solution won't eliminate the issues.

[MongiIG]

On 16/09/2023 at 00:29, Charlie7 said:

Hi @MongiIG

Is there any update to this?

And can you clarify your statement, when you say "proposed concept will not include our own app and eliminate the issues with autofill", do you mean it will not include an IG app, and the proposed concept WILL eliminate the autofill issues? The way it's written makes it sound like the solution won't eliminate the issues.

Hi @Charlie7

IG has now updated the 2FA solution to use supported by apps like Google Authenticator and Microsoft Authenticator.

 

All the best - MongiIG