Withdrawal of funds

[Brad67]

I have requested a withdrawal of my funds but receive an email saying "We are sorry, but your transaction failed. Please try again or contact our client services team"

I have a chronic lung condition and a phone call is usually quite difficult for me to manage. Am I able to sort this out by live chat, email, or some kind of online message system?

I can't understand why it is saying failed, I'm requesting my funds to be returned to the same card as I used to deposit the funds!

 

I hope someone can help me, thanks in advance. 

[AndaIG]

Hi @Brad67

Thanks for reaching out, 

Unfortunately we cannot be account specific here as it is a public forum. However you can follow up on this by emailing helpdesk.uk@ig.com or using our live chat feature .

It is likely that you need to verify the cards you have used to fund your account. You can find details on how to do this on the following link: https://www.ig.com/uk/help-and-support/deposits-and-withdrawals/withdrawals/what-verification-might-be-required-for-my-withdrawal

All the best, 

Anda